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Coronavirus Statement

 

Covid-19 Service Update 


Shopping Safely with Cooksongold - November Update

We are still operating online and via our contact centre, working in line with COVID safe regulations within our warehouse.

Please note we are working hard to get your order despatched as quickly and as safely as possible. We still have a limit in place with how many orders we can despatch on each day. We currently aim to despatch your order within 1 - 3 working days.

In line with the latest Government announcement from 5th November to 2nd December our Birmingham and London stores will be closed for in-store purchasing and scrap purchasing.

Good news is you can still Order & Collect within two hours.

We appreciated your continued support and understanding during this time.

 

 


 

Birmingham and London Stores

 


In line with the latest Government announcement from 5th November to 2nd December our Birmingham and London stores will be closed for in-store purchasing and scrap purchasing. Good news is you can still Order & Collect within two hours.

Order & collect orders can be placed online or via the phone.

 

We’ve made our stores a safe place to shop. Click here to learn more what we have done.

Order and Collect

• From 5th November - 2nd December our Birmingham and London stores will be open only for order & collect. 

• When you come into the store, bring confirmation of your order and collect order.

• Please note when in store we will be unable to add to, or change items on your orders.

• Please remember to bring a face covering with you and wear it at all times when visiting our stores to collect your order.
• When collecting your order in store, please respect social distancing measures we've out in place for the safety of our customers and colleagues.

• Please bear with us when you come into our store to collect your order as waiting times may increase whilst we stick to safety guidelines.

Click here to learn more.

 


 

 

Contact Centre


Our contact centre is open to take your order and answer your queries and questions. For safety all our agents are working remotely.


Our opening times are 8am - 8pm Monday-Friday, and 10am - 4pm on weekends. You may experience a longer than normal wait time to get through to one of our agents, but we ask you to bear with us if we need to handle higher than normal call volumes.

If you have any questions regarding your order, current delivery schedule or our products then why not email us at info@cooksongold.com, or use our help centre www.cooksongold.com/help

 


 

Delivery Information

 

We are still operating online, working in line with COVID safe regulations within our warehouse.

Please note we are working hard to get your order despatched as quickly and as safely as possible. We still have a limit in place with how many orders we can despatch on each day. We currently aim to despatch your order within 1 - 3 working days.

Please do note that any delivery time quoted on our site or on despatch emails are estimated and could extend beyond the dates provided. We are working hard to ensure this does not happen but ask for your understanding.

 


Please click here to see Royal Mail’s delivery status during Coronavirus outbreak

Please click here to see DPD’s delivery status during the Coronavirus update 


If you have a concern about delivery please contact 0345 100 1122
 

Free Returns – 180 days


We have free 180 returns, please click here for more information. 

If you have a return please contact 0345 100 1122 and our team will help you manage your return or click here to view our returns policy. 

International Delivery Update

It is possible that there is interruption in the international postal networks so your parcels may be subject to delays.

If you have a query or are concerned about your parcel please contact +44 (0) 121 200 2120 and our team will help you.

 

 


 

Scrap Update  

 

 

Our walk-in scrap purchasing facility in our stores will be closed from 5th November. 

Alternatively, you can post any scrab jobs to us. Click here to learn more

 

 

General Information

If you have any questions, our contact centre staff are ready to help you get the answers you need on 0345 100 1122 or email us at info@cooksongold.com

Or click here to see our FAQs.

  


 

What are we doing to work safely for you

As a result of COVID-19 we have made major changes to our logistics and warehouse operations to ensure the safety of all our team members.


What have we done –

• Social Distancing – We have reviewed our internal logistics organisation around high traffic areas to establish distance controls and to ensure our team are always 2 metres apart. This has taken some time, it has necessitated IT system changes and a re-layout of specific areas in our warehouse.

• PPE – All warehouse and logistics staff are provided with quality gloves and masks thereby helping to reduce risk.

• Hand sanitiser - all team members will have easy access to handwashing facilities and we have put procedures in place to ensure that they use these facilities once they have entered our site, every hour, before and after eating, before leaving the site. We have also put in place regular daily deep cleans.

• Team and Order Limits – We are limiting the number of team members in the warehouse at any one point by introducing new shift patterns. As such we may have to limit the number of orders we take each day.

• Office staff are working from home where ever possible.


We are continuing to work hard to ensure that our staff and customers can safely continue to access our full services.

From us all at Cooksongold please stay at home and follow Government Guidelines and we hope to return to full operation once it is safe to do so.

We would like to take this opportunity to thank you for your understanding and continued support during these unprecedented times.

 

  


Information provided in the statement reflects the current Coronavirus position. Any changes will be reflected in this statement.

Date: 3rd November 2020 

 

 

 
 

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© 2020 Cookson Precious Metals Ltd. VAT Registration No. GB161 8062 21. Registered in England no. 2775187. Registered Office: 59-83 Vittoria Street, Birmingham, B1 3NZ
Tel: 0345 100 1122 or 0121 200 2120 Fax: 0121 212 6456